Service Estimates
Our personalized estimate will ALWAYS include any applicable discounts. Rates will be quoted per person per hour. Billing time commences once we enter your home. Typically teams sizes are 2 or 3 people. Sitara Clean reserves the exclusive right to select the team size based on the schedule and staffing requirements for the day in question.
All estimates are site unseen. The more accurately you can describe the size and condition of your home, the more accurately we will be able to estimate the actual cleaning time. PLEASE NOTE HOMES IN POOR CONDITION WILL TAKE LONGER.
Cancellation & Minimum Charges
for a cancellation within one full business day of a scheduled appointment for any reason.
Arrival Times
Sitara Team has three arrival windows a day seven days a week. We will arrive at some point during the following times: 8:00 am – 9:30 am; 10:00 am – 12:30 pm; 1:00 pm – 3:30 pm. Please note these ARE windows and not exact starting times.
Regular Weekly, Bi-Weekly, Monthly Service
If you decide to commit to a regular weekly, bi-weekly or monthly schedule Sitara Clean will always try to send out the same team each trip, however to due maid’s scheduled vacations, vehicle issues or illness we reserve the exclusive right to switch teams without prior notice.
Non-Standard Services
Please note for the maids any surfaces such as floors or cabinets that require non standard cleaning materials. The customer will need to provide aforementioned nonstandard cleaning materials in order for maids to clean the surfaces in question.
Sitara Clean can provide laundry services, however we accept NO responsibility for items damaged during this process. Sitara Clean would highly recommend that the customer remove all dry cleaning items from anything you would like laundered by Sitara Clean prior to our arrival.
Guarantee & Refund Policy
Sitara Clean has a 24 hour warranty from the completion of the cleaning project. If we have missed an area, damaged or broken an item, please call us within that timeframe and we would be more than happy to come out and re-clean the area in question, repair or replace the item at no additional charge.
Sitara Clean does not give monetary refunds, we would prefer to fix the issue in question, and use it as a training opportunity for the maids. Complaints filed after 24 hours of the completion of the project fall outside the warranty period and unfortunately cannot be covered. Sitara Clean will not be held liable for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.
By authorizing Sitara Clean to clean your home, you are agreeing in advance to our terms and conditions.
Sitara Clean services are provided on a one-time, weekly, bi-monthly and monthly basis. We offer a discount for customers who commit to a weekly service schedule. If you must cancel your scheduled service, we require notice at least one business day in advance. If you have any questions, please don’t hesitate to contact us! We’re happy to help.